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Coverage Starts At: £3.48*
* Bronze Cover for one adult for
travel up to 3 days within the UK.
travel up to 3 days within the UK.
Frequently Asked Questions
We are pleased to provide you answers to some of the most commonly asked questions about travel insurance from Mondial Assistance. If you have additional enquiries, please contact us at: insurance@mondial-assistance.co.uk
View questions about:
Purchase
Cover
Policy
Claims
Purchase
How much does a policy cost?
Prices vary depending on the policy type, duration of the trip, where you are travelling to, the age and number of people travelling and whether the winter sports option is required.
To find out how much a policy costs:
- Click "Get A Quote"
- Choose the policy type (holiday, backpacker, business, sports, annual)
- Enter the dates and destination of the trip you require
- Enter details of the persons requiring cover
How can I buy a policy?
You can buy a policy online using one of these credit cards: Visa, Visa Debit card or a Mastercard. Follow the process outlined above and if you are happy with the cover and price continue to the payment screen entering your card details.
How do I know that buying my policy online is secure?
Mondial uses a secure payment gateway that makes the credit card transaction directly and securely with the bank. We do not see, record or store these card details in any form, simply get approval or decline from the banking institution. Once authorised, it's instant travel insurance cover - your confirmation email, policy document and other associated documentation is then emailed to you within a matter of minutes for you to print as required. This connection through to the bank uses a 40bit encrypted SSL Web Server Certificate so that any information is encrypted or scrambled, making it impossible to intercept or steal. More information on this can be found at www.thawte.com but you can be assured that your transaction is at least as safe as any other normal offline credit card transaction.
Cover
What if I change my mind about buying the policy?
If your cover does not meet your requirements, please notify us within 14 days of receiving your documents for a refund of your premium.
Contact us by telephone: 0871 200 0428, textphone: 020 8666 9562, email: insurance@mondial-assistance.co.uk, or mail: Mondial UK, Mondial House, 102 George Street, Croydon, CR9 1AJ
If during this 14 day period you have travelled, made a claim or intend to make a claim then we can recover all costs that you have used for those services. (Please note that your cancellation rights are no longer valid after the initial 14 day period.)
Can I buy Mondial travel insurance if I am not a resident of the United Kingdom?
No, you are only covered if you have been resident of the UK for the last six months.
Does it matter who I book my travel arrangements through?
No, Mondial Travel Insurance may be purchased independently.
Does Mondial offer an Annual multi-trip policy?
Yes, as well as policies for single trips of up to 180 days we also offer annual multi-trip cover. The annual multi-trip policy provides cover for any number of trips throughout the policy year, as long as no one trip is booked to last longer than 31 days. Cover within the UK is also included although certain terms apply (see policy document for full details).
Is there an age limit on the Mondial travel insurance policy?
Yes, both our single trip and annual multi-trip policies are only available to persons aged 64 years and under.
When does cover begin and end?
You are covered according to the dates chosen when you were quoted. These will be confirmed on your e-mail confirmation that was sent to you when you purchased the policy.
Trip cancellation insurance for single trip policies is effective from the point of purchase and for annual multi-trip policies from the date you select cover to start. The other aspects of cover take effect when you commence your journey.
Single trip insurance cover ends on arrival within the UK or on the date shown on your e-mail confirmation, whichever is earlier. Annual multi-trip policies terminate on the expiry date of the policy.
What is the maximum trip length?
Single trip cover can be purchased for trips up to 180 days. Our annual multi-trip policy covers you for a year but no one trip within this period can exceed 31 days duration.
If I return home early do I get a refund?
If you buy a 180 day single trip policy and return home after 60 days, the policy is terminated and you don't get a refund and you need to purchase a brand new policy for your next trip. Annual multi-trip policies offer the flexibility of travel however no one trip must exceed 31 days.
Are there any exclusions to the policy?
Yes. Some exclusions and conditions are specific to individual sections and general exclusions and conditions apply to the policy overall. There is also a health declaration with health exclusions that apply for cover to be effective. Please read the policy wording carefully to ensure you have the cover you need.
Am I covered for Asthma and other medical conditions?
You may be covered for asthma and other medical conditions that you or anyone covered by the policy may have. This will depend on certain factors which are highlighted on page 8 of the policy wording. (Please see T&C's for further information)
Am I covered for skiing or other adventure activities?
Mondial travel insurance covers many adventure activities. Please refer to the definition of 'Hazardous activity' within the policy document to understand what activities we do and do not cover and if in doubt give us a call.
Am I covered for loss of cash?
Yes, providing that this section is covered under your policy. Also there is a sub-limit within the personal money section for the amount of cover we provide for cash.
Policy
How do I get my insurance documents?
Mondial travel insurance is all online, so we do not send any policy documents in the post. When you buy a policy, we will send you an email confirming the cover you have purchased.
Can I purchase a policy if I have already started my journey?
No, you cannot purchase a Mondial policy if you have already left on your travels.
If I have any queries, who do I contact?
Call our customer service line on 0871 200 0428 text phone 020 8666 9562 email insurance@mondial-assistance.co.uk. We are available to answer queries 9am - 5pm Monday to Friday. Please note that we are unable to give you any advice on whether this product is suitable for your needs.
Claims
Can I still claim even if I don't have receipts for all my personal possessions?
Yes. These claims will still be considered, please be aware though that when we receive a personal possessions claim, you will still be asked to provide proof of ownership for the lost or stolen items. We understand that you might not be able to produce receipts for each and every item, however, we do expect that you should be able to provide some evidence of ownership. Typically, the insurers may accept photographic evidence in conjunction with warranty cards, manuals, receipts, bank or credit card statements as proof of ownership. In the end, common sense prevails and you should ask yourself, "Do these documents conclusively prove that I owned this item?"
Who do I contact in the event of a medical emergency?
Our medical emergency team is available 24 hours a day to assist you. You can reach them by calling the UK +44 20 8686 1666; text phone UK +44 20 8666 9562; email international_dept@mondial-assistance.co.uk.
Who do I contact to make a claim?
You can download the claim form appropriate to your circumstances by clicking on the Claims tab on the website. Alternatively you can call 020 8603 9958 (between 10am and 4pm Monday to Friday). Email travel_claims@mondial-assistance.co.uk.
How am I ever going to remember all these different contact numbers?
We have made this easy for you. All the relevant contact numbers are summarised on the first page of your policy document. These can also be found by clicking the 'Contacts' tab on the website.
