Mondial Assistance

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Current Vacancies

Below you will find all of Mondial Assistance UK's current vacancies.  If you feel you have the relevant skills and want to join our succesful and innovative team, please apply now.

Please note, we endeavour to contact all applicants within 5 working days of submitting their information.

Customer Service

International Motor Assistance Co-ordinator

Hours

35 hours a week, Monday to Sunday between 07.00 – 21.00. Due to the nature of this position, hours may change in line with the needs of the business.

The Role

To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures.

Main Duties

Customer Assistance

• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.

Telephone Advice

• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem.

File Management

• To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner 
• To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
• To ensure that all benefits are applied in the most cost effective manner

File Costings

• To ensure that accurate costings are given for all assistance files utilising available systems.

Essential Skills & Attributes

• Fluency in at least one other European language

• Good standard of general education
• English Language GCSE or equivalent
• A genuine desire to provide a high level of customer service.
• The ability to effectively manage multiple cases.
• excellent telephone manner
• Fast accurate typing skills
• PC Literate
• Good geographical knowledge
• Proven experience of providing a quality customer service within a pressurised environment.

Desirable Skills & Attributes

• Clean Current Driving Licence
• Experience of working in the automotive industry
• Basic technical understanding of vehicles

Apply now

We currently have no vacancies within our Support Functions

We currently have no vacancies within IT

We currently have no vacancies within our Finance and Underwriting departments

Business Development Executive

Hours
35 Hours per week Monday to Friday.  Due to the nature of this position hours will vary in line with business needs.

The Role
To generate new and profitable revenue by identifying and securing new corporate partnership deals for the distribution of Mondial’s roadside assistance products and services. The role will be predominantly targeting the Insurance & Financial Services Industry.

Main Duties
• Evaluate customer research, market conditions, competitor data and implement direct marketing initiatives to achieve business targets
• Identify, investigate, validate and proactively pursue appropriate opportunities in line with corporate sales strategy
• Maintain an accurate prospect database and produce monthly sales pipeline and progress reports
• Lead and co-ordinate all aspects of the sales cycle including prospecting, introductory meetings, sales presentations, production of proposals/tender responses, agreement of commercial terms, contract negotiations, planning and implementation
• Identify and attend appropriate conferences/industry events and co-ordinate marketing activity and corporate hospitality with the purpose of developing relationships and raising the company profile
• Work with the existing corporate and travel team to increase the data available for both existing client and direct sources for the solicitation of Mondial products and services
• Lead and co-ordinate all aspects of the sales cycle including prospecting, introductory meetings, sales presentations, production of proposals/tender responses, agreement of commercial terms, contract negotiations, planning and implementation
• Plan and deliver revenue generating and attend profile raising events that support new business development, renewals and developing relationships
• To carry out any ad hoc duties as required by the Sales Director

Key Performance Areas
• New account acquisition/revenue generated
• Prospecting activity/sales conversion ratios

Training
• A two week company induction programme is provided to all new employees
• Thereafter responsible for own Personal Development Plan in conjunction with Line Manager

Compliance
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

Essential Skills & Attributes
• Minimum 2 years B2B sales experience, preferably within the insurance/assistance/travel industry
• Evidence of managing the full sales cycle of large corporate accounts
• Ability  to effectively manage numerous projects and adhere to strict deadlines
• Strong interpersonal skills and ability to communicate confidently at all organisational levels and with clients
• Organised with strong administration skills and ability to be analytical when required to support decision making
• Key decision making and ability lead
• Confident sales attributes  (this is not an Account Management role)
• Self motivated with a highly disciplined work ethic requiring minimum supervision
• Commercially astute and at ease with complex financial analysis
• Confident in delivering professional presentations utilising various media
• Well versed in commercial negotiation
• Commutable distance to Croydon so that a high level of service is maintained to Mondial and its clients at all times

Desirable Skills & Attributes
• Membership of relevant Industry professional bodies (CII / CIP)
• Degree level ideally including Business Administration
• Sound academic background (strong ‘O’ Level/’A’ Level results or equivalent)
• Report writing experience
• Personal Lines Insurance experience
• Travel Industry background
• Experience of regulatory requirements
• Detailed understanding of ICOB rules

Apply now

Business Development Manager

Hours
35 Hours per week Monday to Friday.  Due to the nature of this position hours will vary in line with business needs.

The Role
To generate new and profitable revenue by identifying and securing new corporate partnership deals for the distribution of Mondial’s roadside assistance products and services. The role will be targeting the Business Travel Industry with Mondials products, predominantly the Business Travel Insurance

Main Duties
• Research and segment market
• Identify, investigate, validate and proactively pursue appropriate opportunities in line with corporate sales strategy
• Maintain an accurate prospect database and produce monthly sales pipeline and progress reports
• Lead and co-ordinate all aspects of the sales cycle including prospecting, introductory meetings, sales presentations, production of proposals/tender responses, agreement of commercial terms, contract negotiations, planning and implementation
• Identify and attend appropriate conferences/industry events and co-ordinate marketing activity and corporate hospitality with the purpose of developing relationships and raising the company profile
• To carry out any ad hoc duties as required by the Head of Business Development

Essential Skills & Attributes
• Business to business sales experience, preferably within the insurance/assistance/travel industry
• Evidence of managing the full sales cycle of large corporate accounts
• Ability to remain calm whilst working on numerous projects and to strict deadlines
• Strong interpersonal skills and ability to communicate confidently at all organisational levels and with clients 
• Organised with strong administration skills and ability to be analytical when required to support decision making
• Competent in the following Microsoft packages: PowerPoint, Word, Excel, Outlook 
• Key decision making and ability lead
• An aptitude for sales as this is not an Account Management role
• Self motivated with a highly disciplined work ethic requiring minimum supervision
• Commercially astute and at ease with complex financial analysis
• Confident in delivering professional presentations utilising various media
• Well versed in commercial negotiation 
• Commutable distance to Croydon so that a high level of service is maintained to Mondial and its clients at all times.

Desirable Skills & Attributes
• Degree/professional qualifications an advantage
• Report writing experience
• Personal Lines Insurance experience
• Travel Industry background
• Experience of regulatory requirements
• Detailed understanding of ICOB rules
• Ability to liaise with individuals from all backgrounds.

Apply now

Head of Sales - Mondial Ireland

Hours
Thirty-five hours per week.  However, due to the nature of this role hours may vary in line with the needs of the business.

The Role
The support of the Country Manager in the management and development of Mondial Assistance Ireland to ensure that the Company’s objectives are achieved and exceeded and to act as his deputy in his absence.

Main Responsibilities

Management of the Sales Team
• To provide direction, focus and guidance for the company Sales team. To ensure that they perform to the required levels in order to achieve the sales revenue and profit targets of the company
• To be ultimately responsible for the delivery of KPIs as agreed with the Country Manager and clients
• To ensure the business has the appropriate processes and systems to monitor and control its Sales operation effectively
• Cultivate and manage own Sales pipeline across various product lines
• Develop new Products and Services for the Company across new and existing Sales channels
• Ensure all new business is developed in line with Company regulatory policies

Client Liaison
• To attend any meetings as required with Clients.
• Work with the Sales Team and Operations department to ensure that positive and proactive working relationships are developed with the key personnel of our Client’s organisations
• Ensure our services are delivering or exceeding the expectations of our clients by agreeing KPI’S with client and relevant internal departments

Strategic Planning and Development
• To be responsible for the overall profitable growth and development of Mondial Assistance Ireland under the direction of the Country Manager
• To contribute to the formulation of an overall strategy of the business and take part in corporate decision making on a continuing basis
• To anticipate future business and client needs and plan the development of resources, people and processes to meet those needs and allow the business to develop
• To create and implement strategies for improvement in relation to efficiency and quality.  To ensure that these are carried through by defining policies and practices

Budgetary and Cost Control
• To agree budgetary expenditure and submissions with the Country Manager and ensure that all areas achieve positive budget results
• To ensure that internal and external costs are controlled and monitored and to actively seek ways of reducing costs through improved operational efficiency and management

Research and Development/Project Management/Analysis
• To research new technologies which will support the business needs
• To manage project implementation as required, including analysis/consultation projects and special projects
• To undertake tender response review and consultation
• To develop Best Practice Projects, with particular emphasis on staff management and recruitment processes
• To undertake internal and external benchmarking exercises

Essential Skills & Attributes
• Proven Senior Sales experience
• Proven experience managing a team
• Business to business sales experience, preferably within the insurance/assistance/travel industry
• Evidence of managing the full sales cycle of large corporate accounts
• Ability to remain calm whilst working on numerous projects and to strict deadlines
• Strong interpersonal skills and ability to communicate confidently at all organisational levels and with clients
• Ability to build and maintain relationships at all levels/clients
• Organised with strong administration skills and ability to be analytical when required to support decision making
• Commercial awareness
• Advanced PC Skills – including PowerPoint, Word, Excel, Outlook
• Key decision making and ability to lead
• Commercially astute and at ease with complex financial analysis
• Confident in delivering professional presentations utilising various media
• Well versed in commercial negotiation

Desirable Skills & Attributes
• Degree level ideally including International Business, Marketing, Communications, or Finance.
• Insurance Industry experience
• Automotive/Travel Industry background
• Financial services background
• Experience of working within a regulatory environment
• Report writing experience
• Contact management system experience
• Membership of relevant industry bodies
• Clean driving license

Apply now

Roadside Technicians

Please see below the areas we are currently recruiting for:   
 
Watford

Guildford

Hours
Your hours of work will equate to a 48 hour working week, averaged over a 17 week reference period, and based on the current shift rota, any change to shift rotas are subject to one month’s notice of change.

The Role
To provide a professional, effective and quality roadside assistance service to drivers. 

Main Duties

 
Roadside Assistance and Repair
• To attend all breakdowns as requested by the Operations Centre within the requisite time period
• To effect all repairs efficiently, competently, and to the correct standard
• To maintain and develop skills in all aspects of repair, service and maintenance
• To make full use of all equipment and training provided to ensure maximum roadside repair rate
• To inform the Operations Centre of the outcome of each job to request further assistance if required

Customer Service
• To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards

Vehicle Maintenance
• To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’
• To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board

Stock Control           
• To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained
• To proactively manage parts stocks in line with the real requirements

Telephone Assistance
• To provide, when requested, technical assistance on the telephone to recover Operators, customers and co-ordinators

Administration
• To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner 
• To ensure all warranty and goodwill procedures are followed

Apply now

We currently have no vacancies within our Management team