Mondial Assistance

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Current Vacancies

Below you will find all of Mondial Assistance UK's current vacancies.  If you feel you have the relevant skills and want to join our succesful and innovative team, please apply now.

Please note, we endeavour to contact all applicants within 5 working days of submitting their information.

Customer Service

International Medical Assistance Co-ordinator

Hours
35 hours a week on a full shift basis including weekends and nights in line with business requirements

The Role
To provide first class medical assistance to our clients’ customers whilst they are on business or holiday outside the UK. Using your excellent customer service skills you will be required to provide a proactive, effective and customer focused response to requests for medical assistance. You will need to be confident in co-ordinating all aspects of assistance in a cost effective and thoughtful way in line with company procedures.

Main Duties

Telephone Assistance
• To provide the appropriate assistance to the customer using the correct resources to ensure that the require standard of service is delivered
• To provide assistance in a timely and cost effective manner
• To ensure that assistance is provided in line with specific procedures and guidelines as required by our clients
• To ensure that assistances which are high cost or in the Third World are referred to a Supervisor or Manager at the earliest opportunity
• To ensure that the Supervisor or Manager is informed of any service failure problem immediately
• To keep the customer fully updated at all times and to strive to always exceed their expectations

Cost Management
• To ensure that accurate reserves and costs are detailed on all assistance files
• To ensure that cost containment providers are utilised as required by our clients
• To ensure that the appropriate benefits are applied in terms of the relevant policy
• To possess and develop a sense of commercial awareness

File Administration
• To ensure that our clients are accurately updated on assistance cases within the required timeframe

Essential Skills & Attributes
• Good standard of general education
• Excellent command of the English language together with fluency in at least one other European languages
• Proven experience of providing quality customer service within a pressurised environment

Desirable Skills & Attributes
• Cross cultural and commercial awareness
• Empathy
• Lateral thinker
• Calm under pressure 
• Excellent listening skills
• Excellent communication skills
• Team player
• Adaptable to change
• Patient

Apply now

Recruitment Administrator

Hours

Monday to Friday 09.00 to 17.00.  These hours may vary in line with the needs of the business.

The Role

This role is vital in supporting the Recruitment Team by providing proactive administrative support, managing candidate applications, incoming calls, emails, and liaising with candidates. Ensuring the provision of the highest level of efficiency in line with company standards and values

Main Duties

Confidentiality

You will be handling confidential information concerning internal and external candidates/employees and you will be expected to maintain a professional manner at all times and ensure all information is kept confidential.

Vacancy Administration

• To ensure all preferred agencies are kept informed of current vacancies and supplied with the most current job descriptions and person specifications
• To keep the Recruitment Executive informed of vacancies to be added or withdrawn from the recruitment website, and intranet
• To advertise vacancies internally, as and when required

Telephone Response

• Working along side the Recruitment Team you will ensure that all calls are handled promptly and professionally and in keeping with the company standards
• To proactively deal with any general recruitment enquiries and to brief candidates/recruitment agencies on vacancies and specifics of a role 
• To make internal and external calls to recruiting managers, candidates and agencies etc
• To screen calls received from agencies ‘outside the preferred supplier list’ and handle enquiries as directed by the Recruitment Team

Administration

• To print off and upload all CV’s/candidate details received onto the Recruitment Access Database and to acknowledge all internal applicants via email
• Continually update and monitor the Recruitment database to ensure that all candidate activity is kept up to date
• To ensure all written correspondence is handled promptly and professionally
• Equal Opportunity Monitoring
• General filing and photocopying
• To assist with the collation of monthly reports when required
• To open and distribute the post to the Recruitment Team on a daily basis

Diary Management

• To arrange suitable times for telephone interviews to be carried out with applicant/agency
• To book in candidates for assessments and send out written confirmation and application pack prior to attendance
• To liaise with agency/candidate and recruiting manager for suitable time/s for interview
• To book meeting rooms as and when necessary

Assessment Centre/Interview

• Ensure all assessment packs are prepared in time for Assessment Centres
• To meet and greet candidates at reception and to assist with building tours
• To provide assistance to the Recruitment Team with administering assessments

Essential Skills & Attributes

• Good standard of general education (GCSE English Language and Maths or equivalent)
• High standard of written and spoken English
• Excellent administration and organisational skills
• A good working knowledge of Microsoft Outlook and Word
• Fast, accurate keyboard skills
• Proven multi-tasking experience in a fast paced environment
• Confident and professional telephone manner
• Excellent communication, interpersonal skills and the ability to liaise with people at all levels
• Mature and confident approach to work duties
• High attention to detail, quality focus and flexible attitude
• Comfortable in working within a team and supporting colleagues
• Ability to prioritise tasks; work under pressure and within strict timescales
• Self motivated, enthusiastic and able to work independently

Desirable Skills & Attributes

• Educated to ‘A’ Level standard or equivalent
• Previous recruitment administration experience/ working within a Recruitment environment
• Working knowledge of Access and Excel
• Experience of working within a corporate environment
• Some travel may be required

Apply now

We currently have no vacancies within IT

EMEA Sales Support Analyst

Hours
Thirty-five hours per week.  However, due to the nature of this role hours may vary in line with the needs of the business.  There will also be a requirement for overseas travel.

The Role
Through understanding the vision and strategic objectives of the various Regional sales functions, support the Country Manager, Sales and Account Managers in optimising sales opportunities and providing appropriate sales support and analysis in the Nordic and Baltics

Main Duties
• The ability both to support existing business accounts and facilitation of new business schemes and initiatives
• To act as back office support in a cross functional organisation so as to ensure liaison between the various Finance Director / EMEA Country Managers / EMEA Zone Coordination if necessary
• To monitor and track sales developments, taking account of these in supporting the Regions in maintaining sales accounts and winning new account opportunities
• To maintain and contribute to the development of contacts in the various geographical locations
• To learn and maintain a detailed understanding of the broad and specific Insurance service offering and identify business opportunities
• To support the New Business Development Managers in the creation of business proposals and presentations and on occasion to attend
• Regional specifics:      
o Clients
 Coordinate client complaints with all parties involved to provide client with adequate response and action plan
 Prepare ad-hoc analysis to respond to client requests
 Prepare client reviews according to scheduled visits: KPI monitoring, check invoicing/payment issues, suggest discussion areas, recommendations
o Partners (local platform)
 Coordinate tender requests with Partners.  Liaise with Global Accounts International Sales Manager
 Support Partner operational questions, as well as invoicing questions
 Coordinate Partner contracts and updates
 Implementation of partner KPIs and monitoring (including  monitoring Costs)
 Coordination of the implementation of new contracts with local Partners
• To provide accurate reports which may include:
o Budgets
 Sales Performance Data
 Client Reporting: Monthly reporting & Quarterly review
 KPI Analysis
 Industry contact database
 Prospect Tracking

Essential Skills & Attributes
• Sound academic background, GCSE/A Level or equivalent
• Proven experience within business to business sales or sales co-ordination experience, preferably within the insurance/assistance/travel industry
• Evidence of involvement in the sales cycle of large corporate accounts 
• Facilitation of process improvement
• Capacity to work on multiple concurrent projects and under tight timelines
• An intermediate to advanced knowledge of Excel and Access
• A good working knowledge of Word and PowerPoint
• Enthusiastic high achiever
• Self motivated with a highly disciplined work ethic requiring minimum supervision 
• Flexibility to travel and accommodate overnight stays outside of the UK

Desirable Skills & Attributes
• Degree/professional qualifications an advantage
• Evidence of project management experience
• Evidence of international sales exposure
• Exposure to ‘Business Objects’
• Commercially astute and at ease with complex financial analysis
• Full, clean driving licence

Apply now

Business Development Manager (11 month FTC)

Hours
35 Hours per week Monday to Friday.  Due to the nature of this position hours will vary in line with business needs.

The Role
To generate new and profitable revenue by identifying and securing new corporate partnership deals for the distribution of Mondial’s roadside assistance products and services. The role will be targeting the Business Travel Industry with Mondials products, predominantly the Business Travel Insurance

Main Duties
• Research and segment market
• Identify, investigate, validate and proactively pursue appropriate opportunities in line with corporate sales strategy
• Maintain an accurate prospect database and produce monthly sales pipeline and progress reports
• Lead and co-ordinate all aspects of the sales cycle including prospecting, introductory meetings, sales presentations, production of proposals/tender responses, agreement of commercial terms, contract negotiations, planning and implementation
• Identify and attend appropriate conferences/industry events and co-ordinate marketing activity and corporate hospitality with the purpose of developing relationships and raising the company profile
• To carry out any ad hoc duties as required by the Head of Business Development

Essential Skills & Attributes
• Business to business sales experience, preferably within the insurance/assistance/travel industry
• Evidence of managing the full sales cycle of large corporate accounts
• Ability to remain calm whilst working on numerous projects and to strict deadlines
• Strong interpersonal skills and ability to communicate confidently at all organisational levels and with clients 
• Organised with strong administration skills and ability to be analytical when required to support decision making
• Competent in the following Microsoft packages: PowerPoint, Word, Excel, Outlook 
• Key decision making and ability lead
• An aptitude for sales as this is not an Account Management role
• Self motivated with a highly disciplined work ethic requiring minimum supervision
• Commercially astute and at ease with complex financial analysis
• Confident in delivering professional presentations utilising various media
• Well versed in commercial negotiation 
• Commutable distance to Croydon so that a high level of service is maintained to Mondial and its clients at all times.

Desirable Skills & Attributes
• Degree/professional qualifications an advantage
• Report writing experience
• Personal Lines Insurance experience
• Travel Industry background
• Experience of regulatory requirements
• Detailed understanding of ICOB rules
• Ability to liaise with individuals from all backgrounds.

Head of Business Development

Hours
Thirty-five hours per week.  However, due to the nature of this role hours may vary in line with the needs of the business

The Role
• To manage the Corporate & Travel Account Management Team and enable them to meet their overall Sales targets and individual objectives
• To manage the relationships and create strategic partnerships with existing and new clients
• To generate work with the New Business Development Managers by identifying new and profitable revenue within the Corporate and travel industry

Main Duties
• To achieve agreed annual sales turnover targets
• To set individual Business Development Manager (BDMs) targets and objectives
• To support the BDMs in developing and implementing a sales strategy for their individual lines of business or market focus
• To liaise and communicate with Compliance, Underwriting, IT, Finance, Marketing, Sales Support, HR, and Operation areas within Mondial to ensure that good relationships are maintained and that key information is exchanged on a regular basis
• To monitor and track industry developments, taking account of these in managing accounts and developing new business
• To liaise regularly with Mondial’s external press agency (HSL) and meet with them on a 6 weekly basis
• To ensure that any new business won with both existing and new clients is managed and maintained on an on-going basis
• To provide accurate reports which may include:
o     Business Development Monthly Report / use of contact management system
o     Quarterly Budgets / targets
o     Strategic Strategy (this may include a competitor analysis)

Essential Skills & Attributes 
• Proven Senior Sales experience
• Proven experience managing a team
• A Levels
• Business to business sales experience, preferably within the insurance/assistance/travel industry
• Evidence of managing the full sales cycle of large corporate accounts
• Ability to remain calm whilst working on numerous projects and to strict deadlines
• Strong interpersonal skills and ability to communicate confidently at all organisational levels and with clients
• Ability to build and maintain relationships at all levels/clients 
• Advanced PC Skills – including PowerPoint, Word, Excel, Outlook
• Key decision making and ability to lead
• Commercially astute and at ease with complex financial analysis
• Confident in delivering professional presentations utilising various media
• Well versed in commercial negotiation
• Commutable distance to Croydon so that a high level of service is maintained to Mondial and its clients at all times

Desirable Skills & Attributes
• Degree level ideally including International Business, Marketing, Communications, or Finance
• Membership of relevant Industry professional bodies (CII / CIP)
• Insurance Industry experience
• Travel Industry background
• Financial services background

Apply now

Roadside Technicians

Please see below the areas we are currently recruiting for:  
 
Yeovil, Taunton & Glastonbury

Bournemouth, Southampton, Winchester and Salisbury

Watford

Guildford

Hours
Your hours of work will equate to a 48 hour working week, averaged over a 17 week reference period, and based on the current shift rota, any change to shift rotas are subject to one month’s notice of change.

The Role
To provide a professional, effective and quality roadside assistance service to drivers. 

Main Duties

 
Roadside Assistance and Repair
• To attend all breakdowns as requested by the Operations Centre within the requisite time period
• To effect all repairs efficiently, competently, and to the correct standard
• To maintain and develop skills in all aspects of repair, service and maintenance
• To make full use of all equipment and training provided to ensure maximum roadside repair rate
• To inform the Operations Centre of the outcome of each job to request further assistance if required

Customer Service
• To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards

Vehicle Maintenance
• To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’
• To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board

Stock Control           
• To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained
• To proactively manage parts stocks in line with the real requirements

Telephone Assistance
• To provide, when requested, technical assistance on the telephone to recover Operators, customers and co-ordinators

Administration
• To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner 
• To ensure all warranty and goodwill procedures are followed

Apply now

We currently have no vacancies within our Management team