Mondial Assistance

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How can we help?

How we deal with Complaints

We always aim to provide you with first-class service, however, we know things can sometimes go wrong and there may be times when you feel we have not done so.  If this is the case, please tell us, so that we can do our best to sort out the problem.

Please write to:

The Customer Support Manager
Mondial Assistance (UK) Limited
Mondial House
102 George Street
Croydon
CR9 1AJ

Or email customersupport@mondial-assistance.co.uk

To help us deal with your complaint as quickly and efficiently as possible, please tell us your name, address, phone number, and any claim or reference number.  If available, please also enclose copies of any relevant correspondence.

Complaints publication report

This report only details reportable complaints from customers in line with our regulator, The Financial Services Authority and the industry.  Those are complaints that the firm cannot resolve to the customers satisfaction within 2 working days.

Our report includes the results for:
Mondial Assistance UK Ltd 
AGA International (UK Branch)

Firm Name: 

Mondial Assistance UK Ltd
AGA International (UK Branch) 

Group: Mondial Assistance
Other firms included in this report:          None
Period covered in this report: 1 July to 31 December 2011

1A BCDE
  No. of complaints openedNumber of complaints closedComplaints closed within 8 weeks (%)Closed complaints upheld by firm
2Banking     
3Home Finance     
4General Insurance & Pure ProtectionMondial Assistance UK Ltd42447396.62%103 (21.78%)
AGA International (UK Branch)67075496.68%204 (27.05%)
5Decumulation, life & pensions     
6Investments