Mondial Assistance

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How can we help?

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We’re Mondial Assistance. And we’re here to help. In fact we’ve been helping people for nearly sixty years. As the world leader in Travel Insurance, Assistance and Personal Services, we look out for you, 24/7, 365 days a year. You might be a traveller who has lost his luggage. Or the driver of an automobile that has broken down in the desert. Maybe you can no longer attend a concert you had tickets for, or your roof was damaged in a storm. Perhaps you have broken your leg in a ski accident, lost your job, or are an elderly person with a chronic illness. For as many different possibilities and scenarios as there are people, we’re here to help you out of a situation, across the world, around the corner, or in your own home. Our job is to provide you, via your travel agent, car dealer, bank or insurance company, with fast, caring, quality services whenever you need them, wherever you are.

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You may very well ask how we could possibly be everywhere at all times in nearly all capacities? First it’s because we have more than 9,800 talented and dedicated employees. They speak 40 different languages and are responsible for 28 operations centres across 5 continents. They work hand in hand with 180 correspondents and an extensive global network of 400,000 quality service providers, ranging from automotive technicians to medical experts, home repair men to legal advisors, and employment and retirement counsellors to social service workers. We rely on each other’s expertise and our shared mission of helping people to get the job done.

Today our group counts 250 million beneficiaries. That is roughly 4% of the world’s total population! We make 1 intervention every 2 seconds and assist 3,500 people every hour. In 2008 we answered 40 million calls and handled 13.5 million cases around the world.

It’s very important to us that we maintain a fine balance between our ever-growing international presence and our human dimension. Yes, our global reach is essential to meet the needs of our corporate customers and individuals too; but equally essential is our ability to apply cultural knowledge, understanding and sensitivity to local situations. We’re proud of our ability to do both.

Our Group is healthy and strong. In 2008, we generated sales of 1.597 billion Euros, more than 6% over 2007. Net profit was 62.6 million Euros, up 9.6% over 2007.

Mondial Assistance is a member of the Allianz Group.