Background
Mondial Assistance (UK) Limited was started under the form of a branch of the French parent company in July 1980 in order to help BMW customers needing assistance in the UK during the summer season.
In March 1981, having established ourselves in the UK, new departments were created, Operations were divided into two departments, ‘UK’ dealing with vehicle breakdowns within the UK and ‘International’ handling all technical and medical cases abroad. Staffing levels increased from 12 in 1982 to 110 in 1986.
Continuing our expansion, with the staffing level reaching 160 permanent employees and with a turnover of more than £9 million by the end of 1990, we moved offices to our own building, Mondial House in May 1994.
Today the business continues to grow, employing in excess of 900 employees, with an an annual turnover of £84 million in 2004. We moved to 102 George Street Croydon in November 1999 to support our long term vision for the future.
There are currently two main business divisions within the Company:
Automotive, providing a full cycle of customer assistance services to prestigious motor manufacturers
Corporate & Travel providing all encompassing assistance and travel services to insurance companies, financial institutions and other blue-chip organisations
Mondial has seen exceptional year on year growth and now supports 22 motor manufacturers, and a multitude of travel trade and blue chip financial organisations. We are constantly striving to provide innovative, added value services designed to enhance our clients’ customer experiences at every stage leading to increased customer loyalty and increased profit.
