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Motor Assistance Co-ordinator |
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Travel Policy Sales Co-ordinator |
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Motor Assistance Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Co-ordinator
Reporting to: Motor Operations Supervisor/Manager
Department: Motor Operations Objective of the Role
To provide an efficient, polite and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures. Hours
Full shift – based on 35 hours per week. Shifts covering 24 hours. Semi shift – based on 35 hours per week. Shifts excluding Nights. Part time – hours to suit departmental needs. Main Duties
Telephone Assistance
• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company’s standards. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem. Claims Management
• To ensure that benefits are applied in the cost effective manner within the terms of the policy. File Costings
• To ensure that accurate costings are given for all assistance files utilising available systems. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role. If you want to apply, please contact: operations_recruitment@mondial-assistance.co.uk Frontline Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Frontline Co-ordinator
Reporting to: Frontline Team Leader
Department: Motor Operations Objective of the Role
To provide an efficient and polite response to requests for motor assistance and advice, and to channel those calls to the correct Motor Operations Team. Hours
35 hours per week. Working Monday to Saturday between 08.00 – 19.00. Part time hours to suit business needs. Main Duties
Telephone Assistance
• To handle all incoming calls for the Motor Operations Departments in a prompt and courteous manner in line with the company’s standards.
• To direct calls for assistance to the correct Motor operations Team.
• To manage the customer’s expectations. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To provide details of manufacturers authorised network of dealers at the request of customers.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem.
File Management
• To provide follow up on files and provide accurate outcomes.
• To ensure that accurate costings are given for all assistance files utilising available systems.
• Data entry of returned customer satisfaction questionnaires. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your Team Leader of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk Travel Policy Sales Co-ordinator Job Title: Travel Policy Sales Coordinator
Reporting to: Sales & Customer Service Manager
Department: Travel Policy Sales
Objectives of the Role • To sell branded travel insurance by utilising your sales skills when handling inbound telephone sales enquiries and customer service calls.
• To provide telephone support and advice for e-commerce clients.
• Handle associated postal correspondence and emails. Hours 35 hours per week between the hours of 08:00 to 20:00 Monday to Friday and 09:00 to 15:00 Saturday. These hours may be subject to change in line with business needs.
You will be given due notice of any changes. Main Duties Handle telephone travel sales, renewals and customer service enquiries
• Handle all calls within performance targets and professionally following agreed procedures.
• Handle all external/internal sales, renewals and enquiries pro-actively, utilising your sales skills at all times, following agreed procedures.
• Carry out medical screening as and when required. Provide telephone/email support and advice for e-commerce clients
• Handle all calls/enquires within performance targets and professionally following agreed procedures.
Accurate data capture and input
• Capture all necessary information precisely and accurately. Correspondence/Administration
• Respond to incoming correspondence in accordance with agreed procedures.
• Carry out all necessary enquiries and liaison to provide appropriate response to the correspondence.
• Ensure all correspondence is accurate and authorised by Supervisor/Manager, prior to despatch.
• Carry out administrative tasks as required within the department.
You will be responsible for the following;
Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your Supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work where you feel you require additional training.
• Be available for training on new schemes/policy changes and skills as required. Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual quarterly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Compliance:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
PERSON SPECIFICATION TRAVEL POLICY SALES COORDINATOR
Education/Training/Qualifications
Essential:
• Good standard of general education
• English Language GCSE or equivalent Special Skills & Knowledge Essential:
• Experience of working in a quality customer service/sales environment
• Travel insurance or Travel industry background
• PC and internet literate
• Excellent telephone manner
• Good typing and letter writing skills Aptitude & Personality
• Able to communicate clearly and concisely
• Flexible
• Outgoing
• Diplomatic
• Patient
• Calm
• Able to work under pressure If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk
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Motor Assistance Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Co-ordinator
Reporting to: Motor Operations Supervisor/Manager
Department: Motor Operations Objective of the Role
To provide an efficient, polite and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures. Hours
Full shift – based on 35 hours per week. Shifts covering 24 hours. Semi shift – based on 35 hours per week. Shifts excluding Nights. Part time – hours to suit departmental needs. Main Duties
Telephone Assistance
• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company’s standards. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem. Claims Management
• To ensure that benefits are applied in the cost effective manner within the terms of the policy. File Costings
• To ensure that accurate costings are given for all assistance files utilising available systems. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role. If you want to apply, please contact: operations_recruitment@mondial-assistance.co.uk Frontline Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Frontline Co-ordinator
Reporting to: Frontline Team Leader
Department: Motor Operations Objective of the Role
To provide an efficient and polite response to requests for motor assistance and advice, and to channel those calls to the correct Motor Operations Team. Hours
35 hours per week. Working Monday to Saturday between 08.00 – 19.00. Part time hours to suit business needs. Main Duties
Telephone Assistance
• To handle all incoming calls for the Motor Operations Departments in a prompt and courteous manner in line with the company’s standards.
• To direct calls for assistance to the correct Motor operations Team.
• To manage the customer’s expectations. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To provide details of manufacturers authorised network of dealers at the request of customers.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem.
File Management
• To provide follow up on files and provide accurate outcomes.
• To ensure that accurate costings are given for all assistance files utilising available systems.
• Data entry of returned customer satisfaction questionnaires. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your Team Leader of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk Travel Policy Sales Co-ordinator Job Title: Travel Policy Sales Coordinator
Reporting to: Sales & Customer Service Manager
Department: Travel Policy Sales
Objectives of the Role • To sell branded travel insurance by utilising your sales skills when handling inbound telephone sales enquiries and customer service calls.
• To provide telephone support and advice for e-commerce clients.
• Handle associated postal correspondence and emails. Hours 35 hours per week between the hours of 08:00 to 20:00 Monday to Friday and 09:00 to 15:00 Saturday. These hours may be subject to change in line with business needs.
You will be given due notice of any changes. Main Duties Handle telephone travel sales, renewals and customer service enquiries
• Handle all calls within performance targets and professionally following agreed procedures.
• Handle all external/internal sales, renewals and enquiries pro-actively, utilising your sales skills at all times, following agreed procedures.
• Carry out medical screening as and when required. Provide telephone/email support and advice for e-commerce clients
• Handle all calls/enquires within performance targets and professionally following agreed procedures.
Accurate data capture and input
• Capture all necessary information precisely and accurately. Correspondence/Administration
• Respond to incoming correspondence in accordance with agreed procedures.
• Carry out all necessary enquiries and liaison to provide appropriate response to the correspondence.
• Ensure all correspondence is accurate and authorised by Supervisor/Manager, prior to despatch.
• Carry out administrative tasks as required within the department.
You will be responsible for the following;
Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your Supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work where you feel you require additional training.
• Be available for training on new schemes/policy changes and skills as required. Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual quarterly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Compliance:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
PERSON SPECIFICATION TRAVEL POLICY SALES COORDINATOR
Education/Training/Qualifications
Essential:
• Good standard of general education
• English Language GCSE or equivalent Special Skills & Knowledge Essential:
• Experience of working in a quality customer service/sales environment
• Travel insurance or Travel industry background
• PC and internet literate
• Excellent telephone manner
• Good typing and letter writing skills Aptitude & Personality
• Able to communicate clearly and concisely
• Flexible
• Outgoing
• Diplomatic
• Patient
• Calm
• Able to work under pressure If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk
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Motor Assistance Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Co-ordinator
Reporting to: Motor Operations Supervisor/Manager
Department: Motor Operations Objective of the Role
To provide an efficient, polite and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures. Hours
Full shift – based on 35 hours per week. Shifts covering 24 hours. Semi shift – based on 35 hours per week. Shifts excluding Nights. Part time – hours to suit departmental needs. Main Duties
Telephone Assistance
• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company’s standards. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem. Claims Management
• To ensure that benefits are applied in the cost effective manner within the terms of the policy. File Costings
• To ensure that accurate costings are given for all assistance files utilising available systems. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role. If you want to apply, please contact: operations_recruitment@mondial-assistance.co.uk Frontline Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Frontline Co-ordinator
Reporting to: Frontline Team Leader
Department: Motor Operations Objective of the Role
To provide an efficient and polite response to requests for motor assistance and advice, and to channel those calls to the correct Motor Operations Team. Hours
35 hours per week. Working Monday to Saturday between 08.00 – 19.00. Part time hours to suit business needs. Main Duties
Telephone Assistance
• To handle all incoming calls for the Motor Operations Departments in a prompt and courteous manner in line with the company’s standards.
• To direct calls for assistance to the correct Motor operations Team.
• To manage the customer’s expectations. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To provide details of manufacturers authorised network of dealers at the request of customers.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem.
File Management
• To provide follow up on files and provide accurate outcomes.
• To ensure that accurate costings are given for all assistance files utilising available systems.
• Data entry of returned customer satisfaction questionnaires. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your Team Leader of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk Travel Policy Sales Co-ordinator Job Title: Travel Policy Sales Coordinator
Reporting to: Sales & Customer Service Manager
Department: Travel Policy Sales
Objectives of the Role • To sell branded travel insurance by utilising your sales skills when handling inbound telephone sales enquiries and customer service calls.
• To provide telephone support and advice for e-commerce clients.
• Handle associated postal correspondence and emails. Hours 35 hours per week between the hours of 08:00 to 20:00 Monday to Friday and 09:00 to 15:00 Saturday. These hours may be subject to change in line with business needs.
You will be given due notice of any changes. Main Duties Handle telephone travel sales, renewals and customer service enquiries
• Handle all calls within performance targets and professionally following agreed procedures.
• Handle all external/internal sales, renewals and enquiries pro-actively, utilising your sales skills at all times, following agreed procedures.
• Carry out medical screening as and when required. Provide telephone/email support and advice for e-commerce clients
• Handle all calls/enquires within performance targets and professionally following agreed procedures.
Accurate data capture and input
• Capture all necessary information precisely and accurately. Correspondence/Administration
• Respond to incoming correspondence in accordance with agreed procedures.
• Carry out all necessary enquiries and liaison to provide appropriate response to the correspondence.
• Ensure all correspondence is accurate and authorised by Supervisor/Manager, prior to despatch.
• Carry out administrative tasks as required within the department.
You will be responsible for the following;
Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your Supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work where you feel you require additional training.
• Be available for training on new schemes/policy changes and skills as required. Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual quarterly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Compliance:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
PERSON SPECIFICATION TRAVEL POLICY SALES COORDINATOR
Education/Training/Qualifications
Essential:
• Good standard of general education
• English Language GCSE or equivalent Special Skills & Knowledge Essential:
• Experience of working in a quality customer service/sales environment
• Travel insurance or Travel industry background
• PC and internet literate
• Excellent telephone manner
• Good typing and letter writing skills Aptitude & Personality
• Able to communicate clearly and concisely
• Flexible
• Outgoing
• Diplomatic
• Patient
• Calm
• Able to work under pressure If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk
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Motor Assistance Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Co-ordinator
Reporting to: Motor Operations Supervisor/Manager
Department: Motor Operations Objective of the Role
To provide an efficient, polite and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures. Hours
Full shift – based on 35 hours per week. Shifts covering 24 hours. Semi shift – based on 35 hours per week. Shifts excluding Nights. Part time – hours to suit departmental needs. Main Duties
Telephone Assistance
• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company’s standards. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem. Claims Management
• To ensure that benefits are applied in the cost effective manner within the terms of the policy. File Costings
• To ensure that accurate costings are given for all assistance files utilising available systems. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role. If you want to apply, please contact: operations_recruitment@mondial-assistance.co.uk Frontline Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Frontline Co-ordinator
Reporting to: Frontline Team Leader
Department: Motor Operations Objective of the Role
To provide an efficient and polite response to requests for motor assistance and advice, and to channel those calls to the correct Motor Operations Team. Hours
35 hours per week. Working Monday to Saturday between 08.00 – 19.00. Part time hours to suit business needs. Main Duties
Telephone Assistance
• To handle all incoming calls for the Motor Operations Departments in a prompt and courteous manner in line with the company’s standards.
• To direct calls for assistance to the correct Motor operations Team.
• To manage the customer’s expectations. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To provide details of manufacturers authorised network of dealers at the request of customers.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem.
File Management
• To provide follow up on files and provide accurate outcomes.
• To ensure that accurate costings are given for all assistance files utilising available systems.
• Data entry of returned customer satisfaction questionnaires. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your Team Leader of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk Travel Policy Sales Co-ordinator Job Title: Travel Policy Sales Coordinator
Reporting to: Sales & Customer Service Manager
Department: Travel Policy Sales
Objectives of the Role • To sell branded travel insurance by utilising your sales skills when handling inbound telephone sales enquiries and customer service calls.
• To provide telephone support and advice for e-commerce clients.
• Handle associated postal correspondence and emails. Hours 35 hours per week between the hours of 08:00 to 20:00 Monday to Friday and 09:00 to 15:00 Saturday. These hours may be subject to change in line with business needs.
You will be given due notice of any changes. Main Duties Handle telephone travel sales, renewals and customer service enquiries
• Handle all calls within performance targets and professionally following agreed procedures.
• Handle all external/internal sales, renewals and enquiries pro-actively, utilising your sales skills at all times, following agreed procedures.
• Carry out medical screening as and when required. Provide telephone/email support and advice for e-commerce clients
• Handle all calls/enquires within performance targets and professionally following agreed procedures.
Accurate data capture and input
• Capture all necessary information precisely and accurately. Correspondence/Administration
• Respond to incoming correspondence in accordance with agreed procedures.
• Carry out all necessary enquiries and liaison to provide appropriate response to the correspondence.
• Ensure all correspondence is accurate and authorised by Supervisor/Manager, prior to despatch.
• Carry out administrative tasks as required within the department.
You will be responsible for the following;
Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your Supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work where you feel you require additional training.
• Be available for training on new schemes/policy changes and skills as required. Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual quarterly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Compliance:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
PERSON SPECIFICATION TRAVEL POLICY SALES COORDINATOR
Education/Training/Qualifications
Essential:
• Good standard of general education
• English Language GCSE or equivalent Special Skills & Knowledge Essential:
• Experience of working in a quality customer service/sales environment
• Travel insurance or Travel industry background
• PC and internet literate
• Excellent telephone manner
• Good typing and letter writing skills Aptitude & Personality
• Able to communicate clearly and concisely
• Flexible
• Outgoing
• Diplomatic
• Patient
• Calm
• Able to work under pressure If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk
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Motor Assistance Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Co-ordinator
Reporting to: Motor Operations Supervisor/Manager
Department: Motor Operations Objective of the Role
To provide an efficient, polite and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures. Hours
Full shift – based on 35 hours per week. Shifts covering 24 hours. Semi shift – based on 35 hours per week. Shifts excluding Nights. Part time – hours to suit departmental needs. Main Duties
Telephone Assistance
• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company’s standards. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem. Claims Management
• To ensure that benefits are applied in the cost effective manner within the terms of the policy. File Costings
• To ensure that accurate costings are given for all assistance files utilising available systems. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role. If you want to apply, please contact: operations_recruitment@mondial-assistance.co.uk Frontline Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Frontline Co-ordinator
Reporting to: Frontline Team Leader
Department: Motor Operations Objective of the Role
To provide an efficient and polite response to requests for motor assistance and advice, and to channel those calls to the correct Motor Operations Team. Hours
35 hours per week. Working Monday to Saturday between 08.00 – 19.00. Part time hours to suit business needs. Main Duties
Telephone Assistance
• To handle all incoming calls for the Motor Operations Departments in a prompt and courteous manner in line with the company’s standards.
• To direct calls for assistance to the correct Motor operations Team.
• To manage the customer’s expectations. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To provide details of manufacturers authorised network of dealers at the request of customers.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem.
File Management
• To provide follow up on files and provide accurate outcomes.
• To ensure that accurate costings are given for all assistance files utilising available systems.
• Data entry of returned customer satisfaction questionnaires. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your Team Leader of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk Travel Policy Sales Co-ordinator Job Title: Travel Policy Sales Coordinator
Reporting to: Sales & Customer Service Manager
Department: Travel Policy Sales
Objectives of the Role • To sell branded travel insurance by utilising your sales skills when handling inbound telephone sales enquiries and customer service calls.
• To provide telephone support and advice for e-commerce clients.
• Handle associated postal correspondence and emails. Hours 35 hours per week between the hours of 08:00 to 20:00 Monday to Friday and 09:00 to 15:00 Saturday. These hours may be subject to change in line with business needs.
You will be given due notice of any changes. Main Duties Handle telephone travel sales, renewals and customer service enquiries
• Handle all calls within performance targets and professionally following agreed procedures.
• Handle all external/internal sales, renewals and enquiries pro-actively, utilising your sales skills at all times, following agreed procedures.
• Carry out medical screening as and when required. Provide telephone/email support and advice for e-commerce clients
• Handle all calls/enquires within performance targets and professionally following agreed procedures.
Accurate data capture and input
• Capture all necessary information precisely and accurately. Correspondence/Administration
• Respond to incoming correspondence in accordance with agreed procedures.
• Carry out all necessary enquiries and liaison to provide appropriate response to the correspondence.
• Ensure all correspondence is accurate and authorised by Supervisor/Manager, prior to despatch.
• Carry out administrative tasks as required within the department.
You will be responsible for the following;
Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your Supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work where you feel you require additional training.
• Be available for training on new schemes/policy changes and skills as required. Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual quarterly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Compliance:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
PERSON SPECIFICATION TRAVEL POLICY SALES COORDINATOR
Education/Training/Qualifications
Essential:
• Good standard of general education
• English Language GCSE or equivalent Special Skills & Knowledge Essential:
• Experience of working in a quality customer service/sales environment
• Travel insurance or Travel industry background
• PC and internet literate
• Excellent telephone manner
• Good typing and letter writing skills Aptitude & Personality
• Able to communicate clearly and concisely
• Flexible
• Outgoing
• Diplomatic
• Patient
• Calm
• Able to work under pressure If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk
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Motor Assistance Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Co-ordinator
Reporting to: Motor Operations Supervisor/Manager
Department: Motor Operations Objective of the Role
To provide an efficient, polite and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures. Hours
Full shift – based on 35 hours per week. Shifts covering 24 hours. Semi shift – based on 35 hours per week. Shifts excluding Nights. Part time – hours to suit departmental needs. Main Duties
Telephone Assistance
• To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company’s standards. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem. Claims Management
• To ensure that benefits are applied in the cost effective manner within the terms of the policy. File Costings
• To ensure that accurate costings are given for all assistance files utilising available systems. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory • To work within and be compliant at all times with all relevant regulations and legislation applicable to the role. If you want to apply, please contact: operations_recruitment@mondial-assistance.co.uk Frontline Co-ordinator JOB DESCRIPTION Job Title: Motor Assistance Frontline Co-ordinator
Reporting to: Frontline Team Leader
Department: Motor Operations Objective of the Role
To provide an efficient and polite response to requests for motor assistance and advice, and to channel those calls to the correct Motor Operations Team. Hours
35 hours per week. Working Monday to Saturday between 08.00 – 19.00. Part time hours to suit business needs. Main Duties
Telephone Assistance
• To handle all incoming calls for the Motor Operations Departments in a prompt and courteous manner in line with the company’s standards.
• To direct calls for assistance to the correct Motor operations Team.
• To manage the customer’s expectations. Telephone Advice
• To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
• To provide details of manufacturers authorised network of dealers at the request of customers.
• To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem.
File Management
• To provide follow up on files and provide accurate outcomes.
• To ensure that accurate costings are given for all assistance files utilising available systems.
• Data entry of returned customer satisfaction questionnaires. You will be responsible for the following; Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your Team Leader of any areas of work which you feel require you receive any additional training.
• Be available for training on new schemes/policy changes and skills as required Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual six monthly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Regulatory:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk Travel Policy Sales Co-ordinator Job Title: Travel Policy Sales Coordinator
Reporting to: Sales & Customer Service Manager
Department: Travel Policy Sales
Objectives of the Role • To sell branded travel insurance by utilising your sales skills when handling inbound telephone sales enquiries and customer service calls.
• To provide telephone support and advice for e-commerce clients.
• Handle associated postal correspondence and emails. Hours 35 hours per week between the hours of 08:00 to 20:00 Monday to Friday and 09:00 to 15:00 Saturday. These hours may be subject to change in line with business needs.
You will be given due notice of any changes. Main Duties Handle telephone travel sales, renewals and customer service enquiries
• Handle all calls within performance targets and professionally following agreed procedures.
• Handle all external/internal sales, renewals and enquiries pro-actively, utilising your sales skills at all times, following agreed procedures.
• Carry out medical screening as and when required. Provide telephone/email support and advice for e-commerce clients
• Handle all calls/enquires within performance targets and professionally following agreed procedures.
Accurate data capture and input
• Capture all necessary information precisely and accurately. Correspondence/Administration
• Respond to incoming correspondence in accordance with agreed procedures.
• Carry out all necessary enquiries and liaison to provide appropriate response to the correspondence.
• Ensure all correspondence is accurate and authorised by Supervisor/Manager, prior to despatch.
• Carry out administrative tasks as required within the department.
You will be responsible for the following;
Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your Supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees. Training:
• To advise your supervisor of any areas of work where you feel you require additional training.
• Be available for training on new schemes/policy changes and skills as required. Quality Management System:
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions. Key Performance Areas:
• To work towards achieving 100% on all Key Performance Area targets set for the department. Appraisals:
• To actively participate in and contribute towards individual quarterly appraisals, monthly team meetings and monthly one-to-one assessment sessions. Compliance:
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
PERSON SPECIFICATION TRAVEL POLICY SALES COORDINATOR
Education/Training/Qualifications
Essential:
• Good standard of general education
• English Language GCSE or equivalent Special Skills & Knowledge Essential:
• Experience of working in a quality customer service/sales environment
• Travel insurance or Travel industry background
• PC and internet literate
• Excellent telephone manner
• Good typing and letter writing skills Aptitude & Personality
• Able to communicate clearly and concisely
• Flexible
• Outgoing
• Diplomatic
• Patient
• Calm
• Able to work under pressure If you want to apply, please contact : operations_recruitment@mondial-assistance.co.uk
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Service Vehicle Technicians |
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Service Vehicle Technicians We are currently looking for Technicians in the several areas around the UK
Job Title: Service Vehicle Technician
Reporting to: Technician Supervisor
Department: Technical Services
Hours: Your hours of work will equate to a 48 hour working week, averaged over a 17 week reference period, and based on the current shift rota.
Contract Type: Permanent
Location: Field Based
Salary: Basic of £19,250 (Outside M25) £22,700 (Inside M25), with potential earnings of £21,000 - £30,000 per annum
Closing Date: N/A
Department: The Technical Services Department provides roadside assistance, offering our clients customers’ quality motoring benefits with the highest levels of service from Motor Vehicle Technicians throughout the UK and Europe.
Objective of the Role: To provide a professional, effective and quality roadside assistance service to drivers.
Main Duties:
Roadside Assistance and Repair
· To attend all breakdowns as requested by the Operations Centre within the requisite time period. To effect all repairs efficiently, competently, and to the correct standard. To maintain and develop skills in all aspects of repair, service and maintenance. To make full use of all equipment and training provided to ensure maximum roadside repair rate. To inform the Operations Centre of the outcome of each job to request further assistance if required.
Customer Service
· To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards. Vehicle Maintenance · To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’. To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board. Stock Control · To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained. To proactively manage parts stocks in line with the real requirements.
Telephone Assistance
· To provide, when requested, technical assistance on the telephone to recover Operators, customers and co-ordinators.
Administration
· To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner. To ensure all warranty and goodwill procedures are followed.
Requirements of the Role:
· City and Guilds Technician Certificate Parts I and II or equivalent
· Minimum of 5 years experience as a Motor Technician
· Excellent fault finding skills
· Excellent interpersonal skills
· Customer focused
· Quality focused
· Experience of diagnostic equipment (DESIRABLE)
· Experience of dealing with customers on a face to face basis (DESIRABLE)
· Driving licence
If you want to apply, please contact : recruitment@mondial-assistance.co.uk Or telephone 020 8666 9313 and leave a message with your name and contact number to request an application pack.
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Service Vehicle Technicians We are currently looking for Technicians in the several areas around the UK
Job Title: Service Vehicle Technician
Reporting to: Technician Supervisor
Department: Technical Services
Hours: Your hours of work will equate to a 48 hour working week, averaged over a 17 week reference period, and based on the current shift rota.
Contract Type: Permanent
Location: Field Based
Salary: Basic of £19,250 (Outside M25) £22,700 (Inside M25), with potential earnings of £21,000 - £30,000 per annum
Closing Date: N/A
Department: The Technical Services Department provides roadside assistance, offering our clients customers’ quality motoring benefits with the highest levels of service from Motor Vehicle Technicians throughout the UK and Europe.
Objective of the Role: To provide a professional, effective and quality roadside assistance service to drivers.
Main Duties:
Roadside Assistance and Repair
· To attend all breakdowns as requested by the Operations Centre within the requisite time period. To effect all repairs efficiently, competently, and to the correct standard. To maintain and develop skills in all aspects of repair, service and maintenance. To make full use of all equipment and training provided to ensure maximum roadside repair rate. To inform the Operations Centre of the outcome of each job to request further assistance if required.
Customer Service
· To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards. Vehicle Maintenance · To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’. To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board. Stock Control · To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained. To proactively manage parts stocks in line with the real requirements.
Telephone Assistance
· To provide, when requested, technical assistance on the telephone to recover Operators, customers and co-ordinators.
Administration
· To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner. To ensure all warranty and goodwill procedures are followed.
Requirements of the Role:
· City and Guilds Technician Certificate Parts I and II or equivalent
· Minimum of 5 years experience as a Motor Technician
· Excellent fault finding skills
· Excellent interpersonal skills
· Customer focused
· Quality focused
· Experience of diagnostic equipment (DESIRABLE)
· Experience of dealing with customers on a face to face basis (DESIRABLE)
· Driving licence
If you want to apply, please contact : recruitment@mondial-assistance.co.uk Or telephone 020 8666 9313 and leave a message with your name and contact number to request an application pack.
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Service Vehicle Technicians We are currently looking for Technicians in the several areas around the UK
Job Title: Service Vehicle Technician
Reporting to: Technician Supervisor
Department: Technical Services
Hours: Your hours of work will equate to a 48 hour working week, averaged over a 17 week reference period, and based on the current shift rota.
Contract Type: Permanent
Location: Field Based
Salary: Basic of £19,250 (Outside M25) £22,700 (Inside M25), with potential earnings of £21,000 - £30,000 per annum
Closing Date: N/A
Department: The Technical Services Department provides roadside assistance, offering our clients customers’ quality motoring benefits with the highest levels of service from Motor Vehicle Technicians throughout the UK and Europe.
Objective of the Role: To provide a professional, effective and quality roadside assistance service to drivers.
Main Duties:
Roadside Assistance and Repair
· To attend all breakdowns as requested by the Operations Centre within the requisite time period. To effect all repairs efficiently, competently, and to the correct standard. To maintain and develop skills in all aspects of repair, service and maintenance. To make full use of all equipment and training provided to ensure maximum roadside repair rate. To inform the Operations Centre of the outcome of each job to request further assistance if required.
Customer Service
· To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards. Vehicle Maintenance · To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’. To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board. Stock Control · To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained. To proactively manage parts stocks in line with the real requirements.
Telephone Assistance
· To provide, when requested, technical assistance on the telephone to recover Operators, customers and co-ordinators.
Administration
· To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner. To ensure all warranty and goodwill procedures are followed.
Requirements of the Role:
· City and Guilds Technician Certificate Parts I and II or equivalent
· Minimum of 5 years experience as a Motor Technician
· Excellent fault finding skills
· Excellent interpersonal skills
· Customer focused
· Quality focused
· Experience of diagnostic equipment (DESIRABLE)
· Experience of dealing with customers on a face to face basis (DESIRABLE)
· Driving licence
If you want to apply, please contact : recruitment@mondial-assistance.co.uk Or telephone 020 8666 9313 and leave a message with your name and contact number to request an application pack.
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Service Vehicle Technicians We are currently looking for Technicians in the several areas around the UK
Job Title: Service Vehicle Technician
Reporting to: Technician Supervisor
Department: Technical Services
Hours: Your hours of work will equate to a 48 hour working week, averaged over a 17 week reference period, and based on the current shift rota.
Contract Type: Permanent
Location: Field Based
Salary: Basic of £19,250 (Outside M25) £22,700 (Inside M25), with potential earnings of £21,000 - £30,000 per annum
Closing Date: N/A
Department: The Technical Services Department provides roadside assistance, offering our clients customers’ quality motoring benefits with the highest levels of service from Motor Vehicle Technicians throughout the UK and Europe.
Objective of the Role: To provide a professional, effective and quality roadside assistance service to drivers.
Main Duties:
Roadside Assistance and Repair
· To attend all breakdowns as requested by the Operations Centre within the requisite time period. To effect all repairs efficiently, competently, and to the correct standard. To maintain and develop skills in all aspects of repair, service and maintenance. To make full use of all equipment and training provided to ensure maximum roadside repair rate. To inform the Operations Centre of the outcome of each job to request further assistance if required.
Customer Service
· To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards. Vehicle Maintenance · To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’. To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board. Stock Control · To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained. To proactively manage parts stocks in line with the real requirements.
Telephone Assistance
· To provide, when requested, technical assistance on the telephone to recover Operators, customers and co-ordinators.
Administration
· To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner. To ensure all warranty and goodwill procedures are followed.
Requirements of the Role:
· City and Guilds Technician Certificate Parts I and II or equivalent
· Minimum of 5 years experience as a Motor Technician
· Excellent fault finding skills
· Excellent interpersonal skills
· Customer focused
· Quality focused
· Experience of diagnostic equipment (DESIRABLE)
· Experience of dealing with customers on a face to face basis (DESIRABLE)
· Driving licence
If you want to apply, please contact : recruitment@mondial-assistance.co.uk Or telephone 020 8666 9313 and leave a message with your name and contact number to request an application pack.
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