Following another successful year for its renowned Corporate Social Responsibility (CSR) programme, Mondial Assistance has been quick to recognise the staff who made it possible.
Mondial Assistance announces the promotion of Lee Taylor to Head of Warranty and Service Programmes, further enhancing the quality of its bespoke warranty service.
Over 100 volunteers and 70 telephone lines were open for the evening of Friday 14 March when Mondial’s call centre resources provided valuable support for Sport Relief 2008.
Mondial Assistance’s policy of recognising and rewarding high achieving staff has been further demonstrated with the internal promotion of Andrew Dagg to Account Manager - Corporate & Travel division.
Aer Lingus continues partnership with Mondial Assistance Travel Insurance
21/02/2008
Aer Lingus today (21st February 2008) formally announced that it is continuing its successful partnership with Mondial Assistance Ireland to administer travel insurance solutions for its European customers.
As a major Global player in the provision of e-tourism solutions, Mondial Assistance in the UK will be unveiling a new service designed specifically for business travellers, at this year’s Business Travel Show.
Mondial develops Bluetooth solution for Mercedes-Benz
18/01/2008
Mondial Assistance continues to invest in the quality of its service, as it launches its unique Bluetooth pen and pad, designed specifically for the Mercedes-Benz roadside assistance programme.
Leading low cost fast ferry service, SpeedFerries has selected leading specialist online travel insurance administrator Mondial Assistance to provide a fully integrated online booking service in a new three year deal.
Should Travel Insurance for the Older Generation Cost More?
1/03/2007
Steve Hook, Director of Corporate and Travel at Mondial UK, voices an alternative view on the misconceptions surrounding access to cover for the over 65’s.
Think Ahead – save time, hassle and money… buy an Annual Travel Insurance Policy
1/03/2007
Planning a holiday can be a stressful task. Whether it’s two weeks in sunny Florida or a weekend discovering the culture of Venice, arranging every aspect can prove very time consuming for holidaymakers who want to be able to sit back and relax when they reach their destination. However, with a spot of forward planning, travelers could eliminate added stress and more importantly, save money!
Mondial Assistance Ireland specialises in providing transparent, brand support services to the motor industry, finance and insurance companies and other blue chip organisations. It is a subsidiary of the global Mondial Assistance Group and is the organisation behind many travel insurance and road assistance brands.
Mondial Assistance Ireland Wins Kia Roadside Assistance Contract
1/03/2007
Mondial Assistance Ireland (MAI), the Irish subsidiary of the world’s leading international assistance provider, Mondial Assistance Group, has been awarded a major new contract with Kia Motors Ireland. MAI will be providing roadside assistance to Kia Motors Ireland’s customers as their customer care package, which includes vehicle warranty and roadside assistance.
Is Time Running Out For Travel Agents and Tour Operators?
1/03/2007
As the Treasury’s consultation in to whether the travel agent and tour
operator industry should be forced to comply with FSA rules closes, Steve Hook, Director of Corporate & Travel at Mondial UK urges other high street travel agents to join Thomas Cook in applying now for FSA authorisation.
Mondial UK continues to invest in the quality of its Customer Relationship Management (CRM) services with the appointment of highly experienced CRM expert, Peter Gluckstein. He brings an unrivalled depth of knowledge and passion for CRM and aims to help Mondial’s clients harness new business opportunities through effective customer service and communication.
Mondial Appoints New CRM Business Development Manager Becky Green to drive forward CRM division
1/03/2007
Mondial UK, a leader in bespoke automotive services, is committing considerable investment to its CRM Services with the appointment of Becky Green as Business Development Manager – CRM. Bringing over 16 years experience in the call centre industry, Becky extends the knowledge of the existing Mondial UK CRM team.
Ad Spend Squandered – That’s Not the Worst of It (Article by Peter Gluckstein)
1/03/2007
I read with keen interest the article in the February issue of Dealer Update ‘Ad spend squandered as calls to motor retailers are ignored’. Whilst many dealers may disagree with this strong stance on their inability to pick up the phone, I feel the article isn’t quite strong enough.
Mondial Assistance Ireland Delivers Some Festive Cheer
1/12/2006
Mondial Assistance Ireland is taking an active role in supporting the Children’s Sunshine Home this Christmas with a kind donation of €1,500 to the south Dublin based home.
Sub-zero temperatures, snowfall and gridlock on the roads. Sound like a winter from hell? Well judging by previous years, that could be what’s in store for the UK this winter. With Christmas just around the corner, the last thing motorists need is a breakdown, so Mondial UK, Croydon based customer service and breakdown assistance provider, recommends a little planning to avoid Yuletide mishaps.
Mondial Assistance Ireland is taking an active role in supporting the Children’s Sunshine Home this Christmas with a kind donation of €1,500 to the south Dublinbased home.
easyjet Teams Up With Mondial UK To Care For Its Customers
1/11/2006
- SAFI included in UK travel insurance policies -
easyJet, Europe’s leading low-fares airline has joined forces with Mondial UK, a leading provider of travel insurance and assistance services, to include Scheduled Airline Failure Insurance (SAFI) in travel policies offered to its passengers in the UK.
Mondial Reaps The Rewards of Success Taking Corporate Social Responsibilty To A New Level
1/11/2006
Mondial UK has seen a significant return on its investment since implementing a dedicated Corporate Social Responsibility (CSR) Advocate at its Croydon based offices twelve months ago. With substantial financial savings already achieved, the organisation is also reaping the rewards of a more enthused employee base. By breeding a more motivated and committed workforce Mondial has seen a noticeable reduction in recruitment costs.
Mondial Assistance China wins Roadside Assistance Contract for Jaguar and Land Rover
7/07/2006
Building on its strong record for providing roadside assistance services in China, Mondial Assistance China (MAC), part of the global Mondial Assistance Group, has added another two assistance programmes to its portfolio in the rapidly expanding Chinese market. MAC now offers roadside assistance services for all new imported Jaguar and Land Rover vehicles sold through the authorised Jaguar and Land Rover networks.
Mondial UK Offers Tips For Motorists Heading to a Foreign Land
7/07/2006
They drive on the wrong side, the road signs make no sense and the kids are making a racket in the back seat – all ingredients for high stress and a potential accident. But, according to leading travel assistance provider, Mondial UK, much of the stress can be eliminated with a little preparation.
Mondial UK Wins Contract to Deliver Total Travel Insurance Solution
7/07/2006
The UK’s largest private home, motoring and leisure association, csma (Civil Service Motoring Association) has appointed Mondial UK to deliver its branded Travel Insurance to its 381,000 members. This significant win for Mondial sees it take responsibility for managing sales, medical screening, claims handling and international medical assistance.
Croydon based company Mondial UK has announced plans to open a new fulfilment house in order to support its rapidly expanding business. The new facility now open, will replace the current Church Road site and will be located on Stafford Road in the Wallington district of the town.
Penny Parsons Celebrates 20 Years of Service at Mondial UK
28/03/2006
Penny Parsons, BMW Operations Supervisor at Mondial UK, is celebrating 20 years of service at the Croydon based company. In recognition of her achievement, she was presented with a cheque for £2000 by CEO of Mondial UK, Mike Webb.
Mondial UK is announcing the appointment of Robert James as General Manager - Technical Services, who brings over 15 years experience in technical services and operations management to the business. Robert will be responsible for the delivery of all aspects of Mondial’s services at the roadside including dedicated technicians, recovery operators, hire cars, dealer and technical support both at home and abroad.
Asia Pacific’s ‘Best Online Travel Agent’, ZUJI, and the World’s leading travel insurer Mondial Assistance Group, have formed an exclusive partnership allowing consumers to buy travel insurance online throughout Asia-Pacific. Consumers can purchase their travel insurance cover via ZUJI travel agency sites in Singapore, Hong Kong, Australia, New Zealand, Taiwan and Korea. Stand-alone medical and cancellation insurance products will also be offered.
Mondial UK Voted One of The ‘100 Best Companies To Work For’
7/03/2006
A focus on career progression, recognition, reward, health and wellbeing has secured Mondial UK a place in the 2006 ‘Sunday Times 100 Best Companies to Work For’. Mondial fought tough competition from over 500 entries to achieve a ranking of 69th in this now highly sought after accolade.
Mondial UK is bringing its partners a new way to sell travel insurance, helping to reduce the number of people travelling without cover. Further cementing its position at the forefront of online travel and insurance sales, Mondial has signed a contract with the leading text-based service provider, Text2Insure. Under the new agreement, Mondial’s clients will be able to offer their customers the chance to buy insurance cover, instantly, by a simple SMS text message.
Mondial UK puts staff wellbeing at the top of its agenda
27/01/2006
An estimated 25 million days are lost every year due to sickness absence. This equates to 8.4 days per employee according to the Chartered Institute of Personnel and Development (CIPD) absence management 2005 survey report. Not only does this cost businesses 1.75 billion pounds* totalling £601 per employee, it is a massive disruption to business. With this in mind, Mondial UK is tackling staff wellbeing head on, as previously the company lost over half a million pounds alone due to staff absenteeism.
