New Business Drive For Mondial UK Automotive

16/01/2006

Mondial has appointed Aimee Charlwood as Sales Co-ordinator for its Automotive Team. Responsible for the co-ordination of new business development, Aimee will be instrumental in driving the Automotive Team forward. This is an illustration of Mondial’s continued focus on business growth through its investment in key people.

Is Your Car Ready For The Christmas Break?

20/12/2005

Sub-zero temperatures, high snowfall and gridlock on the roads. Sound like a winter from hell? Well according to the Met Office, that could be what’s in store for the UK this winter. With Christmas just around the corner, the last thing motorists need is a breakdown, so Mondial, Croydon based customer service and breakdown assistance provider, recommends a little planning to avoid Yuletide mishaps.

Mondial UK Invests in Future of Online Travel Market

6/12/2005

Mondial UK has appointed Vicki Lawson as eCommerce Business Development Manager – Travel. This is part of Mondial’s ongoing commitment to new and existing travel e-commerce partners. Bringing a wealth of experience Vicki will play a key role in ensuring that Mondial remains the number one B2B provider of online travel insurance.

Excellence Achieved Through Mondial UK Staff Awards

6/12/2005

The Mercedes-Benz ‘Team of the Year’ winners have been announced in recognition of the manufacturer’s top performing roadside assistance technicians across the UK. The award is lead by scheme operator and customer relationship experts, Mondial UK. These highly prized accolades reward the best achievers amongst the scheme’s highly qualified technicians and promote a culture of service excellence.

Mondial UK Commits to Local Community

8/11/2005

As part of its ongoing commitment to supporting the local community, Croydon based customer relationship specialist Mondial UK has appointed Jennifer Kiwala as its Corporate Social Responsibility (CSR) Advocate. Jennifer will be working with external community groups and other local businesses to help improve the economic, social and environmental nature of Mondial’s surrounding community.

ATA Excellence at Mondial

3/11/2005

Mondial UK technician Neal Dearn becomes the company’s first Multi-technician to gain Master Technician status in the industry recognised ‘Automotive Technician Accreditation’ (ATA) scheme. Mondial has been in joint partnership with the Institute of the Motor Industry over the last 16 months, showing full support for the scheme, which rewards excellence. This success is a reflection of Mondial’s focus on quality skills and training for all its technicians.

Mondial Appoints Operational Account Manager

19/08/2005

Mondial has appointed Paul Doran as Operations Account Manager for Nationwide, making him the driving force for this major account. Nationwide and Mondial UK are one year into a three year agreement for the provision of its bespoke travel insurance and assistance services to customers. As part of the team behind this success, Paul is the ideal person to oversee the partnership’s ongoing development.

Mondial UK wins ranking in the Top 20 Companies in the South East

3/08/2005

Croydon based customer relationship specialist, Mondial UK, has been voted as one of the best companies to work for in the South East. Mondial was ranked 15th by Best Companies, in the biggest, most comprehensive British work place survey compiled by the experts behind The Sunday Times 100 Best Companies to Work for annual listing.

Mondial Sponsorship Takes Netball Team to Semi-Final

3/08/2005

Thanks to sponsorship from Mondial UK and talent on the court, the Essex Metropolitan netball team reached the semi-finals of the UK Intercounties Competition in Gateshead. As previous winners and six times National County League Champions, the Essex Mets are a force to be reckoned with. The team is managed by ex-England Captain, Fiona Murtagh MBE and includes a number of current and ex-England players. Mondial offered its support as part of its commitment to the local community.

Top Vehicle Technicians Recognised at Mondial UK

21/07/2005

Mondial UK technician Nigel Halliday is the company’s first staff member to gain the industry recognised ‘Automotive Technician Accreditation’ (ATA). In addition, Mondial Technical Specialist, Iain Kershaw came joint second in the Top Technician 2005 competition. These two successes are a reflection of Mondial’s focus on quality skills and training for all its technicians.

Mondial UK Boosts Corporate and Travel Division

15/07/2005

Mondial UK is stepping up its focus on sales growth with the appointment of Nick Weston as a Business Development Manager, supporting its Corporate & Travel Division. Nick’s fresh approach will benefit Mondial’s insurance affinity business and exploit the company's key strength in the provision online travel insurance services.

Mondial UK Supports Placement Scheme for College Students

23/06/2005

As part of the Deloitte Touche e-learning scheme, Croydon based customer relationship expert, Mondial UK, took on two college placements in its IT department in July 2004. Following great success, placement Richard Edwards has now been employed full-time as a Junior Support Analyst. This proves the benefits of placement schemes for businesses and college leavers and supports Mondial’s belief in harnessing new talent to drive the business forward.

Mondial UK Wins Travel Contract With Liverpool Victoria

20/06/2005

Mondial UK has won a significant new contract to provide Liverpool Victoria Travel Insurance. Liverpool Victoria is one of the UK’s leading financial services companies and the UK’s largest friendly society*. Under the new agreement, Mondial is providing every aspect for a fully branded travel insurance and medical assistance service to Liverpool Victoria customers.

Mondial UK and Nationwide Partnership Builds on First Year of Success

20/06/2005

Nationwide Building Society has committed to another year of partnership with Mondial UK, for the provision of its bespoke travel insurance and assistance services to customers. This follows a review of its business one year into a three-year contract. With its dedicated team handling almost 400,000 calls and with over 50% of all quotes resulting in sales, Mondial has proven its success in the first year..

Mondial UK Helps Cornhill Direct Build Brand with Bespoke Roadside Assistance

20/06/2005

Customer services and relationships expert, Mondial UK, is playing a key role in helping Cornhill Direct enhance its brand offering and strengthen customer satisfaction. Through its 3 year contract with Mondial, Cornhill Direct has rebranded its motor assistance service Cornhill Direct Rescue and is already benefiting from its move to offer a bespoke service.

Mondial UK and easyJet Offer Customers New ‘Dynamic Packaged’ Insurance

12/05/2005

Mondial UK is building on its successful partnership with easyJet to offer travellers instant insurance through ‘dynamic packaging’. This latest innovation on www.easyJet.com enables customers to buy both a flight and insurance cover in one convenient transaction, with one simple payment. Whilst the flight booking and insurance policy remain separate contracts, the combined purchasing functionality is designed to make the whole process quick, easy and efficient.

A Decade of Service For Staff at Croydon Based Mondial UK

6/05/2005

Mondial UK, the Croydon based customer service, warranty and assistance organisation, has recently rewarded three employees for their decade of service. Mike Morgan, Jack Stapleton and John McCormack have all received the Long Service Award of £1000 presented to them by Mike Webb, Managing Director of Mondial UK. This completes a line up of twelve employees receiving long service awards over the past twelve months, including five for 15 years and one for 20 years.

Mondial UK Invests in Healthcare Expertise

19/04/2005

Mondial UK is investing in its entry into the health and wellbeing market with the appointment of healthcare expert Stuart Peall. As Business Development Manager, Stuart will be instrumental in driving forward Mondial’s business strategy for the delivery of market leading health and wellbeing solutions.

Mondial UK Streamlines Warranty Processes

24/03/2005

Mondial UK has proved its success in bringing manufacturer dealers the latest innovation for fast, efficient claims and warranties processing. Launched in January 2004, Mondial’s ‘warranty extranet’ already serves a number of key manufacturers including Volkswagen Cars, Audi and Mercedes-Benz and the list is growing. The system has been highly successful, enabling dealerships to register thousands of new car warranties and claims online.

Keeping FSA Focused

24/03/2005

After completing its evaluation and training needs pre FSA regulation changes, which came into force on 14th January this year, Mondial UK has renewed its contract with training experts Searchlight Solutions. All of Mondial’s claims and recoveries handlers participated in interactive training workshops covering the principles and practices of travel insurance and travel insurance awareness.

Tracking Changes Helps Mondial UK Keep its Market Edge in the Travel Insurance Market

18/03/2005

Mondial UK has recently renewed its licences of Aequos online from Defaqto which provides Mondial with real time access to the UK’s most comprehensive database of financial and insurance product data. Information is regularly refreshed, ensuring up to date product information and market insight.

Mondial goes the extra mile to provide customer support

13/07/2004

Following a successful pilot programme in 2003, Mondial is locating nine technicians for the summer season in France and Spain. Technicians will be operating over a 12 week period to support UK customers over the summer holiday period.

Mondial Invests in Web Based Archive Solution

8/03/2005

Mondial has agreed a contract with KCL to provide specialist scanning and secure storage facilities. The appointment follows an in-depth analysis by Mondial of its existing storage arrangements and needs for the future.

Mondial Ireland Expands into New Offices

8/03/2005

Mondial's ongoing success sees its Ireland division moving into new offices in Sandyford, South Dublin.  The continued growth of the business in Ireland is such that it needs larger premises to facilitate a growing team, supported by state of the art technology.  Investment in the latest call centre systems, including Cisco IP phones and dynamic call routing, enhance Mondial's service and support the division's expansion strategy.

Mondial Ireland Appoints General Manager

16/02/2005

Mondial is announcing the appointment of Martin Lyons as the new General Manager for its Ireland division.  Bringing 15 years of Management and Sales experience, Martin will play a key role in the growth and expansion of the business in Ireland.

Mondial Invests in its Technical Services Team

31/01/2005

Motor industry research has revealed an estimated shortage of 15,000 apprentice technicians in the UK's automotive sector.  Mondial is tackling the deficit head on by investing in staff for its Technical Services team to meet the growing needs of the business. Andrew Weaver and Steve Morris have been appointed as Technical Trainers and will be instrumental in ensuring the expansion of a qualified team which maintains the hightest level of services standards.

Jeremy Smith Appointed New Business Development Manager

31/01/2005

Following confirmation of its FSA authorisation, Mondial is expanding its successful warranty division with the appointment of a new Business Development Manager.  Jeremy Smith brings 24 years motor industry experiene to the team, which has experienced continued growth over the last year.  Warranty sales experienced a rise of 60% in 2003 and Jeremy will play a key role in securing further business growth in 2005. 

Mondial gains FSA approval

31/01/2005

Mondial has confirmed that it has been granted FSA authorisation with effect from January 14th 2005 for the provision of non investment insurance contracts; these type of contracts include motor warranties and roadside assistance.

Mondial Invests in Corporate and Travel Division

31/01/2005

Mondial has appointed Claire McKinnon as National Sales Manager for its Corporate and Travel Division.  Reporting to Steve Hook, Director of Corporate and Travel, Claire will be responsible for the successful growth of the business from new and existing customers and leads a newly expanded team of Business Development Managers.

Contract wins place Mondial number two in branded warranty marketplace

23/06/2004

Mondial has steadily increased its business to business warranty portfolio since entering the market six years ago and now provides branded warranty services to 12 UK motor manufacturers: Audi, Daihatsu, Isuzu, Jaguar, Kia, Mazda, Mercedes-Benz, Mitsubishi, smart, Suzuki, Volkswagen and Volkswagen Commercial Vehicles.

New Marketing Expertise at Mondial

1/11/2004

Leading assistance and customer care organisation, Mondial has appointed Simon Kirby as Marketing Manager. 

Simon has been a valuable member of Mondial’s Sales & Marketing team for the past eight years during which time he has gained a wealth of experience working closely with and supporting a number of Blue-chip clients including BMW Group. 

Mondial Appoints Motor Industry Expert as New Automotive Director

1/11/2004

Mondial Assistance (UK) Limited has announced the appointment of Sam Burton, 47, as the company’s new Automotive Director. His appointment is effective from 1st December 2004. 

Currently Managing Director of Subaru (UK) Limited and Isuzu (UK) Limited, Burton’s experience of tackling the enormous changes that have, and continue to take place, in the retail motor sector make him ideally suited to the role at Mondial Assistance. In particular, his understanding of the challenge of creating customer service excellence gives him valuable experience for Mondial’s existing and future clients.

Mondial restructures and strengthens its warranty division

1/03/2004

As part of the on-going restructure of its warranty department, Mondial is delighted to announce new appointments to its Warranty Team.

Mondial secures contract with Keycare Limited

17/05/2004

Mondial has been selected to provide 24 hour emergency support to Keycare, the UK’s leading name in key replacement and recovery.

Mondial wins ranking in the Top 40 Sunday Times Best Companies Survey for the fourth year in a row

5/03/2004

Croydon based customer management specialists, Mondial, has achieved a place in the Sunday Times Top 100 Companies to Work for Survey. Mondial has this year been ranked 34th and is, in fact, one of only 17 companies that continues to be placed within the top 40 best companies since the creation of this prestigious accolade in 2001.

Mondial selected by Mitsubishi Motors Europe as their Pan-European partner in 33 countries

1/04/2004

Mondial has successfully negotiated a three year deal with Mitsubishi Motors Europe to become its preferred roadside assistance provider covering 33 European countries.

Mondial Renews Suzuki Assistance Contract and Secures Pan European Supply

5/01/2004

Mondial Assistance UK has successfully renewed the contract to provide the roadside assistance programme in the for Suzuki GB, following the decision by Suzuki Europe to appoint the Mondial Assistance Group as its preferred Pan European roadside assistance provider.

Mondial renews Mazda European Assistance Contract

2/02/2004

Mondial has successfully renegotiated and won the contract to provide Mazda European Assistance services to Mazda Motors UK Ltd. The renewal of this contract confirms the strength of the relationship between the two companies which has spanned over a decade leading to the addition of warranty services in 2000.

Mondial invests in technology to improve access to services for its deaf, hard of hearing and speech-impaired customers

5/01/2004

In order to ensure that Mondial meets the needs of all of its customers and continuing its commitment to investment in state of the art technology, it has purchased TexBox from Sensory Communications. This new system allows a deaf, hard of hearing or speech-impaired user of a textphone (commonly known as a minicom) to connect directly to Mondial’s Co-ordinators TexBox Communicator application on their PC screens. Mondial is the first assistance provider to use this technology.