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Roadside Assistance |
| Roadside Assistance from Mondial concentrates our major strengths
and resources to offer your customers quality motoring benefits
with the highest levels of service throughout the UK and Europe.
Supported by an extensive network of vetted and approved recovery
operators and a sophisticated computerised mapping system for
plotting the quickest route to customers, our co-ordinators keep
waiting time to an absolute minimum. |
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Customer Management |
| Mondial has the proven ability to manage 24 hour customer
management programmes that win, keep and develop customers for
clients. At Mondial our committed and dedicated staff will operate
a tailormade and branded customer care programme for your
customers, on your behalf. And it works: research has shown that
our commitment to customer satisfaction has helped our clients
achieve the highest rates of customer retention within their field
of business. |
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Warranty Services |
| Mondial has steadily increased its business to business warranty
portfolio since entering the market six years ago and now provides
branded warranty services to 12 UK motor manufacturers. This
establishes Mondial as the second biggest supplier of manufacturer
branded used vehicle and extended warranty schemes in the UK. In
addition, through its sister companies in all major European
countries, Mondial is now supporting many manufacturer branded
warranty programmes on a Pan-European basis. |
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Accident Management |
| Mondial's Accident Management Service, a service for motor
manufacturers, insurance companies and customers alike, will take
care of everything following a road traffic accident - from the
time of the accident to the time the customer's vehicle is back on
the road again. |
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Customer Information and Marketing Response |
| A flexible marketing support team handling mutiple media channels
for customer contact who with their in-depth knowledge of the brand
relax the Customer and enable greater satisfaction and high quality
data capture, that enables marketing departments to really
understand what marketing medium works for them. |
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Customer and Prospect Management |
| Mondial has trained and experienced outbound telemarketing
professionals who support the dealer network in best practice
communication with customers and prospects. This is achieved by
contacting current customers to understand levels of satisfaction
with recent dealer visits for sales or aftersales servicing. Ideas
for improvements to the service provided by the customers are also
shared with the appropriate dealer. The team also contact prospects
and enquirers to the brand to verify satisfaction and expediency of
dealer follow up. |
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Dealer Support Helplines |
| Mondial's dedicated dealer helplines provide a speedy response to
enquiries leaving dealers with more time to concentrate on what
they do best – repairing vehicles. In most cases Mondial will give
a yes or no answer immediately over the phone, speeding up the
process for all involved and enhancing relations between the
manufacturer, its network of approved dealers and its customers. It
also reduces pressure on manufacturer Customer Care lines, enabling
them to provide even higher levels of service without
over-stretching existing facilities. |
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Travel Insurance |
| Travel Assistance from Mondial, can be tailor-made to your
requirements. We offer a cost-effective package of assistance
benefits to your customers, administered on your behalf, giving you
the opportunity to build on your brand image. |
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Sales and Fulfilment Services |
| Mondial has its own in-house policy sales department handling sales
and renewals of motor and travel policies. The state of the art
fulfilment house uses the latest equipment, mailing welcome packs
and renewal invitations as well as supporting ad-hoc marketing
campaigns. |
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