Help & Advice
Every 3 seconds, a customer calls on Mondial Assistance. Rest assured, we'll be here anytime you need us.
Mondial | Assistance.com
Travel Insurance by Mondial Assistance
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Help & Advice
The Benefits of Mondial Assistance
and Customer Satisfaction
Mondial Assistance is committed to exceeding your expectations and providing you with the ultimate level of customer service.
Review Your Policy for 14 Days
Anytime you purchase travel insurance, you'll have 14 days to review your policy. If you change your mind, just let us know. As long as you haven’t travelled or filed a claim, we’ll return your money.
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Help and Advice
Here to Help You: Anytime, Anywhere
As one of the world’s most popular travel insurance providers, Mondial Assistance supports millions of customers every year. Each day, we build on our 50-year history of providing first-class products and services to travellers around the world.
When you travel with Mondial Assistance, you’re travelling with a comprehensive, global network of support. No matter how far you travel, help is always at your finger tips.
Before you Depart
No matter what kind of trip you’re planning, you may benefit from the cover and protection of a travel insurance policy. But what kind of cover is best for you? And how does travel insurance work?
Use this site to answer these and other frequently asked questions about travel insurance. You can also familiarise yourself with commonly used terms (Please see Glossary).
When You Return
Once you’re en route, you have immediate access to English-speaking medical assistance experts from anywhere in the world. Call our 24-hour call centre if you need to:
- Find quality medical assistance
- Find local assistance
Your safety, satisfaction, and peace of mind are our number-one priority. No matter where you are, no matter when you need us, we’re here to help.
Mondial Assistance.com is a trading style of Mondial Assistance (UK) Limited. Registered in England No 1710361, Registered Office: Mondial Assistance (UK) Limited, Mondial House, 102 George Street, Croydon CR9 1AJ. Mondial Assistance (UK) Limited is an insurance intermediary who are authorised and regulated by the Financial Services Authority (FSA), the firms FSA registration number is 311909; FSA authorisation can be checked on the FSA register at www.fsa.gov.uk/register/. Mondial Assistance (UK) Limited arranges insurance for customers, this insurance is underwritten by Mondial Assistance Europe N.V., who is authorised by De Nederlandsche Bank (DNB) in the Netherlands and regulated by the Financial Services Authority for the conduct of UK business, and is administered in the UK by Mondial Assistance (UK) Limited. Mondial Assistance (UK) Limited and Mondial Assistance Europe N.V. follow the Financial Ombudsman Service code of conduct for complaints and are covered by the Financial Services Compensation Scheme for travel insurance policies sold and underwritten through this UK website. Mondial Assistance (UK) Limited is a wholly owned subsidiary of the Mondial Assistance Group. Mondial Assistance (UK) Limited and Mondial Assistance Europe N.V. are part of the Allianz Group.
