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Mondial | Assistance.com
Travel Insurance by Mondial Assistance
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Help & Advice
The Benefits of Mondial Assistance
and Customer Satisfaction
Mondial Assistance is committed to exceeding your expectations and providing you with the ultimate level of customer service.
Review Your Policy for 14 Days
Anytime you purchase travel insurance, you'll have 14 days to review your policy. If you change your mind, just let us know. As long as you haven’t travelled or filed a claim, we’ll return your money.
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File a Claim
We’re sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have.
How to File a Claim:
To claim, please visit the website www.mondialtravelclaims.com. This will lead you to our online claims notification service where claim forms can be obtained immediately via e-mail or by downloading directly from the site.
Alternatively, please phone 020 8603 9958, textphone 020 8666 9562 (8am - 6pm Monday to Friday and 9am - 12 noon Saturday) and ask for a claim form or write to: Mondial Assistance.Com Travel Insurance Claims department, PO Box 1900, Croydon, CR90 9BA or e-mail: travel_claims@mondial-assistance.co.uk.
Mondial Assistance.com is a trading style of Mondial Assistance (UK) Limited. Registered in England No 1710361, Registered Office: Mondial Assistance (UK) Limited, Mondial House, 102 George Street, Croydon CR9 1AJ. Mondial Assistance (UK) Limited is an insurance intermediary who are authorised and regulated by the Financial Services Authority (FSA), the firms FSA registration number is 311909; FSA authorisation can be checked on the FSA register at www.fsa.gov.uk/register/. Mondial Assistance (UK) Limited arranges insurance for customers, this insurance is underwritten by Mondial Assistance Europe N.V., who is authorised by De Nederlandsche Bank (DNB) in the Netherlands and regulated by the Financial Services Authority for the conduct of UK business, and is administered in the UK by Mondial Assistance (UK) Limited. Mondial Assistance (UK) Limited and Mondial Assistance Europe N.V. follow the Financial Ombudsman Service code of conduct for complaints and are covered by the Financial Services Compensation Scheme for travel insurance policies sold and underwritten through this UK website. Mondial Assistance (UK) Limited is a wholly owned subsidiary of the Mondial Assistance Group. Mondial Assistance (UK) Limited and Mondial Assistance Europe N.V. are part of the Allianz Group.
