Help & Advice
Every 3 seconds, a customer calls on Mondial Assistance. Rest assured, we'll be here anytime you need us.
Questions? Call us
Every 3 seconds, a customer calls on Mondial Assistance. Rest assured, we'll be here anytime you need us.
and Customer Satisfaction
Mondial Assistance is committed to exceeding your expectations and providing you with the ultimate level of customer service.
Review Your Policy for 14 Days
Anytime you purchase travel insurance, you'll have 14 days to review your policy. If you change your mind, just let us know. As long as you haven’t travelled or filed a claim, we’ll return your money.
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You never know what might happen when you travel. You might stumble upon a great little restaurant, a fabulous sunset or an off-the-beaten-track adventure. Or you might just stumble-and injure yourself. That's where Mondial Assistance comes in. Every year we help thousands of people deal with unexpected travel events. Here are just a few of their stories.
When my husband became ill just prior to our vacation, we had to file a claim.
Everyone we spoke to was courteous, professional, and extremely
helpful, and we recovered almost all of our non-refundable travel
costs. Because of Mondial Assistance, we were able to take a new
vacation once my husband recovered. We will never take a trip without
Mondial cover from now on!
— Ann Z.
It happened to me once.
I broke my pelvis skiing and I was admitted to the hospital. I called my husband. I was in Switzerland. He called Mondial Assistance and they took it from then on. They even called every day to see if I was treated well. They took care of all of it. I could not believe it."
— Maxine M.
I am just happy
to have the safety umbrella that Mondial Assistance provided. It allowed me to travel in India with fewer worries."
— Joe S.
My wife travelled alone to a remote location in India and became ill.
I made one phone call to you, and within minutes I received a call from your staff. You already had a native speaker and a nurse coordinating matters locally. The message to me was: ’You can relax. We’ll take it from here and keep you closely informed.’ And that’s exactly the way it happened. When it came time to bring her home—a multi-stage journey—you had people on call along the route to arrange lodging and medical assistance if she needed it. "
— Ron O.
I cancelled a trip
for medical reasons. It was simple to file the claim and your response was quick."
— Louise C.
My husband and I both contracted food poisoning while in Vietnam.
This necessitated an overnight stay in a medical facility. Every aspect of our claim was handled efficiently. It was easy to talk with the representative by phone. We wouldn't consider any other insurance for the peace of mind Mondial Assistance offers."
— Margaret B.