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Help & Advice

Help & Advice

Help & Advice

Every 3 seconds, a customer calls on Mondial Assistance. Rest assured, we'll be here anytime you need us.

The Benefits of Mondial Assistance

Outstanding Service

and Customer Satisfaction

Mondial Assistance is committed to exceeding your expectations and providing you with the ultimate level of customer service.

Cooling-Off Period

Review Your Policy for 14 Days

Anytime you purchase travel insurance, you'll have 14 days to review your policy. If you change your mind, just let us know. As long as you haven’t travelled or filed a claim, we’ll return your money.

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Compare All

- Sport Travel Insurance

Having trouble deciding on a policy? Compare the different benefits and coverage levels, and select the policy that’s right for your trip.

Cover Details
Bronze
Silver
Gold

Cancellation

Cancellation
Provides cover if you cancel your journey before it begins due to certain necessary circumstances. The circumstances covered are listed in your Policy Document.

£500

£2,500

£5,000

Curtailment

Curtailment
Provides cover if you cut your journey short due to certain necessary circumstances. The circumstances covered are listed in your Policy Document.

£500

£2,500

£5,000

Emergency Medical & Associated Benefits (*)

Emergency Medical & Associated Benefits (*)
Provides cover if you are taken into hospital or you need to come home early or extend your journey because of illness or accident.

£1,000,000

£5,000,000

£10,000,000

Personal Possessions

Personal Possessions
You are covered for up to your policy limits if your personal possessions are damaged lost or stolen on your journey. Your policy will state the maximum amount you can claim for a single article, as well as the the total amount you can claim for all your valuables. A deduction may be made for wear, tear and loss of value.

Not Applicable

£1,500

£2,000

Delayed Personal Possessions

Delayed Personal Possessions
Cover for purchasing essential items if your personal possessions are delayed for more than 12 hours on your outward journey.

£50

£150

£200

Delayed Departure

Delayed Departure

Cover if your departure is delayed by more than 12 hours. Benefits apply after the first 12 hours delay, and additional benefits apply after each extra delay of 12 hours. Your policy will specify the maximum payable. The circumstances covered are listed in the Policy Document.

Alternatively you may receive up to the amount specified in your policy if you choose to abandon your journey cancel your holiday after a 24 hour delay.

£100

£250

£300

Missed Departure

Missed Departure
Cover for extra transport and accommodation if you arrive at your departure point too late to board your booked transport due to:
  • public transport not running to its timetable; or
  • the vehicle you are travelling in has an accident or breaks down.

£250

£500

£750

Kids for Free

Kids for Free
Children under the age of 2 years travelling with a parent or guardian receive cover under that person's policy free of charge.

Yes, under 2

Yes, under 2

Yes, under 2

Loss of Passport (**)

Loss of Passport (**)
Cover for transport and accommodation costs to get a temporary passport, and the equivalent value of the remaining period if it is lost or stolen on your journey.

Not Applicable

£150

£250

Personal Money

Personal Money
Provides cover if your personal money is lost or stolen on your journey.

Not Applicable

£500

Not Applicable

Personal Accident

Personal Accident
Provides cover if, following an accident, your injuries lead to death, total loss of sight / limb or permanent disability. An accident must be caused by something external and visible.

£5,000

£15,000

£20,000

Personal Liability

Personal Liability
Cover for costs that you are legally liable for due to any of the following that you cause during your journey:
  • bodily injury of another person
  • loss or damage to other people's property.

£1,000,000

£2,000,000

£2,000,000

Legal Expenses

Legal Expenses
Provides a loan to take legal action for compensation as a result of your death, illness or injury during your journey. You must pay this loan back out of any compensation you receive.

Not Applicable

£25,000

£25,000

Ski Pack

Ski Pack
Cover for hired ski equipment, ski school fees and lift passes that you do not use because:
  • you cancel or cut short your journey;
  • you cannot ski because of an injury or illness during your journey.

£300

£300

£300

Delayed Ski Equipment

Delayed Ski Equipment
Cover to hire ski equipment, if yours are delayed on the outward journey for more than 12 hours.

Not Applicable

£300

£300

Owned Ski Equipment

Owned Ski Equipment
Cover for hired ski equipment if your own are lost, stolen or destroyed during your journey. Your policy will specify the most you can claim for a single article.

Not Applicable

£400

£400

Hired Ski Equipment

Hired Ski Equipment
Cover for your hired ski equipment if they are lost, stolen or destroyed during your journey.

Not Applicable

£200

£200

Piste Closure

Piste Closure
Provides cover if you cannot ski at the ski resort you booked before your journey because there is not enough snow and the ski lifts and ski schools are closed.

£200

£200

£200

Avalanche Closure

Avalanche Closure
Cover for extra transport and accommodation if you cannot reach your destination or back home because of an avalanche.

£250

£250

£250

  Bronze
starting at***:£ 6.82 Start Quote
Silver
starting at***:£ 7.80 Start Quote
Gold
starting at***:£ 8.96 Start Quote

***Bronze price based on a 30 year old travelling up to 3 days within the UK, including winter sports
***Silver price based on a 30 year old travelling upto 3 days within the UK, including winter sports.
***Gold price based on a 30 year old travelling up to 3 days within the UK, including winter sports.